The archive gives answers
Engineering firm, 85 employees — staff ask a question and get the answer with its source.
- 38.000
- documents searchable with their source
Where it began
Twenty years of reports, drawings and advice sat on a network drive. Anyone looking for something asked the colleague who had been there longest.
The knowledge was there, but only for those who knew where to look.
How we approached it
-
01
Permissions first
The search system uses the same permissions as the network drive through SSO: nobody finds a document they aren't allowed to open today.
-
02
Answers with a source
Every answer refers to the document and the page it comes from. No source, no answer.
-
03
Testing together with the users
Ten recurring questions from project leaders became the yardstick for every new version.
What it delivered
38,000 documents are searchable. New employees find earlier advice themselves, and the go-to colleague has time for his own projects again.
Is this familiar?
Tell us which process takes the most manual work. Within half an hour you'll know whether it can be solved this way.